There’s a fine line between done, and done-done.

My father-in-law works in Safety for a large commercial airline carrier. Every safety-related incident – from an engine exploding inflight, to a pregnant woman mistakenly placed in the EXIT row – goes past his desk. These incidents are documented,  monitored, tracked and precautions are put into place to ensure they don’t happen again. All relevant individuals are consulted on the particular incident to clarify all information was correct, and to ascertain where the fault lies. From there, new policies, new tech, staff training, etc. are put into place to ensure the safety of all future passengers.

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Two weeks ago I bumped into Kevin and Allison at Cape Town International, all – it turned out – on our way home to Lanseria.

While catching up about the weekend, they told me about a school waterpolo game they watched, supporting their nephew. The coach, an early-twenty-something-go-getter, had a specific catchphrase for his team while the game was on:

“Make yourself an option!” 

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When we started 21Tanks almost a decade ago, we had no products, all we had was perspective. Yup, perspective. Knowledge that we’d acquired over the years (that we thought was valuable) and a network of smart people to help us along the way. How’d we get work? Well, most of the time, people just asked if we could help. And we did.

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